03 Jun, 2018
AED10,400 - AED11,400 monthly
This position is responsible for ensuring that all guests are given a warm, friendly, courteous, informative and efficient service. Focusing on the personal recognition of the guests, who have booked an executive room, strives to exceed their expectations, to anticipate their needs and to create a memorable experience. Duties and Responsibilities Operational Welcome guests at the Peacock floor and assist them with check-in procedure as per LQA standards. Ensure all guests are introduced to the entitlements of the Executive Floor. Serve and assist the guests for the duration of their stay, as per the privileges listed on their facilities sheet. Conduct room checks before guest arrival to ensure that the room is clean and all room preferences and amenities have been arranged. Attend to all guests requests, communicating and following up these with the other departments when necessary. Assist with planning and organizing the holiday itinerary of the guests. Ensure all guest history and preferences are updated in the guest profile and reviewed before guest arrival for guest recognition. Attend and assist the guests in the Executive Lounge. Host the Happy Hour in the Lounge and ensures the set-up is suitable for the attending guests. Ensure all tasks are completed from the checklist and traces are resolved. Make sure that all Resort collateral available at the Executive checklist up to date. Knowledgeable about the products offered at the Resort’s gift corner and actively promotes them. Inform the Line Manager of any unexpected VIP guests, unusual situations and complaints. Ensure that there are sufficient gift corner items available and ensure they are neatly displayed. Update him/herself regularly about resort facilities, activities, outlets operation hours, events etc. and conveys correct information to guests. Financial Keep track and raise store requisitions for stationery items, newspaper and all other materials related to the Executive Lounge, guest rooms and the Gift Corner. Contribute to the Front Office budget by promoting products and enhancing sales at the Gift Corner. Contribute to the Resort’s overall financial budget by applying upselling practices in the Executive lounge. Maintain records of gift corner sale and distribute the related report to Accounts. Strategic Has a thorough knowledge of function in the room features, hotel facilities and, equipment. Use discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the Hotel and / or its reputation. Understand concepts like being anticipatory, friendly not familiar, privacy and confidentiality. People Management Contribute to a team-oriented and associate-oriented company culture. Care of equipment Ensure timely reporting of malfunction or maintenance deficiencies to appropriate addressee. Communication Attend briefings, as required. Maintain good relationships with colleagues and contribute to team spirit. Cooperate and interact with other departments to provide additional/outstanding guest services. Attendance Comply with Time and Attendance policies. Personal Growth Attend all scheduled training activities. Grooming & Hygiene Comply with Company grooming & hygiene standards. Company Policies Adhere to the provisions outlined in the Associate Handbook, company policies and Rules & Regulations. Experience and Skills Education High School or equivalent. Vocational Diploma or certificate. Experience Minimum 2 years’ experience in the same role and property rating. Computer Skills Intermediate - Microsoft Office (Outlook, Word, Excel, Microsoft, PowerPoint) Intermediate – Protel (preferred). Language Skills Intermediate - English communication skills, written and verbal.
JA Resorts & Hotels Dubai - United Arab Emirates Full time