Manager – Business Process Management (UAE Nationals only)

Full time Dubai Airports

Job Description


Corporate Affairs

Manager – Process Improvement

We work at a fast pace. head office is no different. their business processes are fundamental to our status as a global leader that can respond quickly to any change. this may be a diverse, complex business, but departments such as finance, procurement, legal, risk management and quality assurance ensure agility prevails.

Job Purpose

To manage projects and improve the business processes according to the Standards and Regulations, policies and best practices. The job holder will follow Process Improvement methodologies and drive implementation of qualitative methods such as Lean, ISO 9001. The job holder will also implement continuous improvement measures and help improve the effectiveness and efficiency of the company-wide policies and processes and support the organization’s overall performance through awareness sessions and an internal consultancy framework.

Qualification & Education

The jobholder will be educated to a minimum of Bachelor’s degree in a discipline related to Industrial Engineering or Economics or Business Management Engineering with a specialization in Process Engineering or Management. A Master’s degree in Business Administration or equivalent is desirable. The job holder will also have qualifications related to process management.


The jobholder should have a wide and in-depth experience in the fields of Process Improvement within a complex stakeholder environment. This is likely to be achieved over 7 years of which at least 3 years should be in leading projects, defining objectives and achieving results by communicating job expectations and evaluating outcomes.


Specific UAE and international regulators training requirements, Quality training and certifications (Lean, Six Sigma, TQM, EFQM, ISO…), Aviation industry-specific training.


  • Lean business or total Quality frameworks
  • Process Management
  • Written and verbal proficiency in Arabic and English
  • Business administration in a large sized organization
  • Budgeting and effective cost control techniques
  • Compliance and risk frameworks in regulated operations
  • ACI / ICAO/ IATA regulations

GCAA/DCAA regulations

  • Airport management knowledge is a plus
  • Understanding of legal, financial and information technology frameworks in regulated operations
  • Project management
  • Statistical Tools and Techniques

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