Client Relationship Executive (UAE National w/Family Book)

Full time Aetna International

Job Description

You will be responsible for coordinating and producing quotations for the business and support the overall sales & support requirements for new/existing business.
Communicating as necessary with customers or agents regarding inquiries and issues via telephone, internet or written correspondence.

Fundamental Requirements

  • Supports the MEA Sales Managers, Account Services Manager, Head of Sales, and Managing Director in the achievement of the revenue goals for the MEA region
  • Qualify rating requests for appropriateness, product options, etc.
  • Supports Presentation and RFI/RFP requests
  • Supports reporting requests
  • Maintains appropriate quote logs
  • Supports process for new plan implementation/renewals
  • Generate quotations & meet established timelines for quote turn around targets
  • Communicated effectively with organizational colleagues on new sales/renewal
  • Coordinates appropriate sign offs with MEA team (Finance, Underwriting, Employer Services / PSS)
  • Articulate the Aetna Value Proposition
  • Coordinates customized marketing efforts such as mailers, e-mail communications and product updates and support Aetna regional rebranding effort
  • Supports special projects assigned by the Head of Sales
  • Ensure timely resolution of issues and inquiries related to new business, renewals and mid-term adjustments.
  • Perform quality control checks on processed policies.
  • Maintain accurate customer records according to department policies
  • Establishes and maintains strong, collaborative relationships with clients, Brokers and other Aetna departments.
  • Communicates effectively and timely to internal and external constituents
  • Adhere to Best Practice Process, Service Standards and all relevant statutory or regulatory requirements.
  • Ensure that products and services are aligned with customer’s requirements and commitments are met

Background/Experience Desired

  • UAE National with Family Book
  • 1-3 years in a customer service/administrative role preferred.
  • Demonstrated ability to handle multiple assignments competently, accurately and efficiently

Educational Requirements

  • College degree or equivalent experience Skills
  • Analytical skills.
  • Strong verbal and written communication skills
  • Ability to multi-task to accomplish workload efficiently
  • Well organized
  • Strong customer focus