This position is responsible for ensuring that all guests are given a warm, friendly, courteous, informative and efficient service. Focusing on the personal recognition of the guests, who have booked an executive room, strives to exceed their expectations, to anticipate their needs and to create a memorable experience.
Duties and Responsibilities
Welcome guests at the Peacock floor and assist them with check-in procedure as per LQA standards.
Ensure all guests are introduced to the entitlements of the Executive Floor.
Serve and assist the guests for the duration of their stay, as per the privileges listed on their facilities sheet.
Conduct room checks before guest arrival to ensure that the room is clean and all room preferences and amenities have been arranged.
Attend to all guests requests, communicating and following up these with the other departments when necessary.
Assist with planning and organizing the holiday itinerary of the guests.
Ensure all guest history and preferences are updated in the guest profile and reviewed before guest arrival for guest recognition.
Attend and assist the guests in the Executive Lounge.
Host the Happy Hour in the Lounge and ensures the set-up is suitable for the attending guests.
Ensure all tasks are completed from the checklist and traces are resolved.
Make sure that all Resort collateral available at the Executive checklist up to date.
Knowledgeable about the products offered at the Resort’s gift corner and actively promotes them.
Inform the Line Manager of any unexpected VIP guests, unusual situations and complaints.
Ensure that there are sufficient gift corner items available and ensure they are neatly displayed.
Update him/herself regularly about resort facilities, activities, outlets operation hours, events etc. and conveys correct information to guests.
Keep track and raise store requisitions for stationery items, newspaper and all other materials related to the Executive Lounge, guest rooms and the Gift Corner.
Contribute to the Front Office budget by promoting products and enhancing sales at the Gift Corner.
Contribute to the Resort’s overall financial budget by applying upselling practices in the Executive lounge.
Maintain records of gift corner sale and distribute the related report to Accounts.
Has a thorough knowledge of function in the room features, hotel facilities and, equipment.
Use discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the Hotel and / or its reputation.
Understand concepts like being anticipatory, friendly not familiar, privacy and confidentiality.
Contribute to a team-oriented and associate-oriented company culture.
Care of equipment
Ensure timely reporting of malfunction or maintenance deficiencies to appropriate addressee.
Attend briefings, as required.
Maintain good relationships with colleagues and contribute to team spirit.
Cooperate and interact with other departments to provide additional/outstanding guest services.
Comply with Time and Attendance policies.
Attend all scheduled training activities.
Grooming & Hygiene
Comply with Company grooming & hygiene standards.
Adhere to the provisions outlined in the Associate Handbook, company policies and Rules & Regulations.
Experience and Skills
High School or equivalent.
Vocational Diploma or certificate.
Minimum 2 years’ experience in the same role and property rating.
Intermediate - Microsoft Office (Outlook, Word, Excel, Microsoft, PowerPoint)
Intermediate – Protel (preferred).
Intermediate - English communication skills, written and verbal.
We are looking for UAE Nationals to join our growing team.
JA Resorts & Hotels is a collection of properties in Dubai, Seychelles and the Maldives offering unique and vivid experiences enriched with personalized service. Our resorts and hotels are more than just destinations of leisure or business; they represent each location’s culture and traditions with a spirit of heartfelt hospitality.
In Dubai, the collection includes the all-suite JA Palm Tree Court and JA Jebel Ali Beach Hotel within the award-winning JA Jebel Ali Golf Resort. Guests can dine in 16 dining destinations or experience the thrill of exciting activities such as golf and water sports. On The Walk at JBR is the stylish JA Ocean View Hotel and the fully-equipped, beach-facing hotel apartments of JA Oasis Beach Tower.
JA Resorts & Hotels also operates the unique dinner cruise, JA Bateaux Dubai, offering freshly prepared gourmet cuisine and uninterrupted views of Dubai Creek.
The portfolio also includes two Indian Ocean resorts. Enchanted Island Resort, a secluded five-star boutique island hideaway with ten Creole-style villas in Seychelles, and JA Manafaru, a luxury beach resort situated in the Maldives. This property boasts a total of 84 luxurious villas and suites, seven food and beverage outlets, spa, kids’ club water sports and dive center.