29 Apr, 2018

Branch Manager (UAE Nationals Only)

  • Union National Bank
  • Union National Bank - Abu Dhabi - United Arab Emirates
Full time Banking Management

Job Description


The Branch Manager is responsible for:

  • Administration and efficient daily operation of a full service branch office, including operations, lending, product sales, customer service, and security in accordance with the Bank's objectives.
  • Develops new deposit and loan business;
  • Provides a superior level of customer relations and
  • Promotes the sales and service culture through coaching, guidance and staff motivation; achieves individual and branch sales goals through new business sales, referrals and retention of account relationships.
  • Provides leadership, training and supervision; delegates day to day operations to the Operations Officer or other branch personnel.
  • Responsible for attaining established Bank and branch goals through active participation in sales management and officer call programs.
  • Participates in community affairs to increase the Bank's visibility and to enhance new and existing business opportunities.


  • Education: minimum of a bachelor degree with specialization in Banking or Business Administration
  • Experience: 3-4 years’ experience in the same position and a total of 7-8 years minimum years of Banking Experience


  • Manage the overall branch process to ensure resolution of problems within stipulated time frames.   
  • Ensure that the branch is properly staffed and the staff is trained to meet customer service needs as well as sales targets   
  • Monitor overdrawn checking accounts and delinquencies;  Authorize different transactions done  by CSM / CSO / Head Teller   
  • Provide high standards of service delivery to branch customers. 
  • Tracking and analyzing monthly branch performance and customer attrition to achieve predicated branch financial targets.

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